Most automatic dispenser issues — such as leaking, low output, or not dispensing —
are caused by weak or off-brand batteries.
Before submitting a warranty claim, please install a
fresh set of brand-new, name-brand alkaline batteries.
This helps us resolve your claim faster.
Quick check before you continue
Many leaking or clogged valve issues can be resolved by removing the valve unit and flushing it with hot water.
What is the valve unit?
The valve unit is the removable internal part that controls the flow of liquid when the lever is pressed.
How to flush the valve unit
Remove the two Phillips-head screws.
Slide the valve unit up and out of the dispenser.
Hold the lever down and run hot water through the top for 60–90 seconds.
Reinstall the valve unit and test the dispenser.
This helps us resolve your claim faster.
Quick check before you continue
With legacy dispensers, leaking or clogging is often caused by residue buildup in the valve.
Flushing the valve unit with hot water can frequently resolve the issue.
What is the valve unit?
The valve unit is the removable internal part that controls the flow of liquid when the lever is pressed.
How to flush the valve unit
Remove either the 4 vertical Phillips-head screws inside the dispenser (1st generation dispensers) or 2 Phillips-head screws in the back of the dispenser (2nd and 3rd generation dispensers).
Slide the valve unit out of the dispenser.
Hold the lever down and run hot water through the top for 60–90 seconds.
Canada
Mexico
Other
